Privacy Policy

Last updated 10 June 2026

Crucibl exists to turn your business data into answers for you — and only for you. This policy explains what we collect, how it is processed, and the commitments we make about it.

Your data stays yours

The files you import — Tally exports, Excel sheets, connector syncs — and every record derived from them belong to your company. Your data is never shared with other Crucibl customers, never sold, and never used to build products for anyone else. Access inside your workspace is governed by the roles and permissions your admin sets.

Tenant isolation

Every record in Crucibl is scoped to your company. Other tenants cannot query, view, or otherwise reach your data — isolation is enforced at the service layer on every request, not as an afterthought.

Enterprise AI processing

Crucibl’s AI features (data mapping, the Company Brain, the daily brief) run on enterprise-grade AI providers under agreements that prohibit training on your data. Your records are sent to these providers only to answer your requests, and are not retained by them beyond processing.

Anonymized analytics

We measure product usage (feature adoption, performance, errors) in anonymized, aggregated form to improve Crucibl. Analytics never include your customer records, financial figures, or file contents.

Security

Data is encrypted in transit, sessions are sealed server-side, and access to production systems is restricted and audited. If we ever become aware of a breach affecting your data, we will notify your admin without undue delay.

Retention and deletion

Your data is retained while your workspace is active. If you close your account, your company’s data is deleted from production systems within 30 days. You can request export or deletion at any time by contacting your Crucibl representative.

Contact

Questions about this policy or your data? Reach out to your Crucibl contact or write to privacy@crucibl.com.